Summary: AAISP
May 22nd, 2018 (Last Edited: May 22nd, 2018)
I have been with Andrews & Arnold for ten plus years with two lines running a basic ADSL service. Our rural exchange was recently upgraded to FTTC so I arranged with A&A for both lines to be upgraded to VDSL.

We were away for a while after the lines were upgraded and on our return I noticed that one line was noticeably slower than the other and at times was unstable. I contacted A&A support. After two months and at least seven visits by various Openreach engineers, the problem has finally been solved with several bridge taps on the line from lightning protectors now removed on the last visit from an engineer and a coach and the line is at last stable and as fast as can be expected given my distance from the fibre cabinet.

We would not have arrived at this solution without the persistence of A&A support in chasing BT/Openreach until they took effective action.
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