It appears that Zen are picking and choosing which customers they want and that doesn't seem to include anyone in a rural community.
I have been with Zen for many years, paid my bills ahead of time and I am a light user.
I don't download stuff or watch TV or indeed ever exceed the 10mb download allowance.
Now I'm told that because I live in an out of the way place (Northumberland) I must pay more to retain the service or 'sling my hook'
Then in the next breath they are offering to upgrade me to fibre!
They have a very clunky online email set up and a very 'no frills' service.
I for one will be using this site to find an alternative ISP.
Shame on you Zen.