I've been a customer of Zen's for about 6 years but their service is expensive, and when you're paying a reasonable whack of cash I expect better service than I can get from Sky or BT for £3.99 / mo.

When I moved house and my line a few months back, lots of mis-information and disinterested staff resulted in me being over-changed for a new connection, which was later refunded but unnecessary having already raised the point with them.

My last interaction with their customer support team due to intermittent line issues was terrible, problem still unresolved and every step was Zen trying to dodge the issue and assign it elsewhere (the usual you get with cheaper providers, it's the router, it's the wires, must be the splitter over and over again).

I used to be very impressed by them but they've gone down hill massively and I'm not going to pay premium prices to get Sky/BT levels of service.