I've been with Zen for almost 5 years and 3 house moves and think they are excellent.

The problem with getting broadband in my (and friends') experience is that you look at the prices and Zen looks pricey and others look much cheaper. So you go for the cheaper option and all is fine ... until you have an issue and have to phone support and then you end up wanting to throttle the support staff and hurl your router out of the window. What you are paying for is broadband PLUS insurance.

I've had little cause to phone Zen support but when I have they have treated me like an adult, don't read from pre-prepared scripts that drive me crazy, know what they are talking about and they have ALWAYS sorted out any problem I had. After moving to my last place they did speed tests down the line and even partially reprogrammed my local BT exchange to sort things out. They give me their names and sometimes their own personal support number.

I've moved in to share with my partner and his BB was with TalkTalk previously. Out internet connection would be fine one day and then the line could drop and reconnect 10 times in an hour or worse on somedays. I recommended we went to Zen - we didn't notice any hiccup at all on the day of the switchover, except that one the same phone line, splitter and router we now have 100% and faster broadband. Just like that.

Zen do have a download cap and they cost more than many, but they deliver what they say, have superb support and a 1 month contract so that you can leave if you're not happy. Good value does not equal cheap, although it may do. You pays your money and you takes your choice.