Changed from BT to Zen for cost 12 months ago. Since then we have gone through 3 of their routers. Customer service (a term I use under advice) tells me as our contract has gone beyond 12 months if we want a new router we will have to pay for one. From them £109, direct from Thomson £78. Customer service, when this price difference is pointed out to them, say our service our price. OK, my money my choice get knotted. Now await the MAC code, maybe up to 10 days but as we have no service anyway there is nothing to lose. Bt have agreed to provide the same service at the same price. No choice is there? BT, welcome back.
Will never return to ZEN even if large amounts of money were offered.