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Rob's Review for Zen Internet

 Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008    By: Rob
Full Star Full Star Half Star Empty Star Empty Star
Title: Leaving Zen after a month
I\'m leaving after a month because:

Zen sent a non-working link to their migration order tracker, and didn\'t resolve the issue by mail;

account control is via a portal that requires separate registration. I\'ve been unable to make it work. Support for this has been slow- days to reply to mail;
final show stopper: their SMTP server can only be accessed when physically connected to their network, which means reconfiguring my mail client every time I take the laptop out of the house. Telephone support on this was useless and seemed to think that webmail was an adequate solution.

For what\'s supposed to be among the best I\'ve found them poor.

Time With Provider:
Package Name:
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Full Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Empty Star Empty Star Empty Star
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