I've been on Sky Fibre Max now for a few years and was initially using the Sky Q Hub, which has improved since a few performance problems marred its early release. Luckily a few internet tricks meant I've long since been able to adopt a more modern third-party router from TP-Link (Archer VR900) that supports the Sky MER authentication system and that's been a good upgrade.

So far our house has been able to deliver a fairly steady download speed of 56Mbps, but CityFibre are now available so we'll shortly be leaving Sky.

Generally speaking the service, and support when we've needed it, have been reasonably good. Mind you we do have the odd gripe. For example, the router that the service offers by default is a fairly basic model and doesn't deliver particularly good WiFi.