I joined Cloudscape after having enough of the "big boys" ISP's. Was a great decision to start with I thought, good speeds, customer service was awesome, to be fair, customer service is the best I've known.
Unfortunately after about 9 months things started going downhill, speeds dropping, cut outs, customer service not quite as helpful.
Decided enough was enough, nearing end of contract, time to move on, this is when Cloudscape become REALLY unhelpful.
I started my contract with a sync speed of 80Mb, at the end my sync speed was 50Mb, but throughput was somedays as low as 10, with constant cut outs.
Once the migration had been notified to Cloudscape, oh they were not happy, and even though Bt Openreach were required to sort my issues out, no, that was not going to happen as I was leaving them.
So basically, with Cloudscape, if all goes well, and it works well, you should be ok, but if you get problems later on in your contract, watch out, and if you decide to leave, I'll pray for you.