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Sebastian's Review for TalkTalk

 TalkTalk (Broadband Fixed Line)
Posted: 31st Jul, 2019    By: Sebastian
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Do NOT use TalkTalk at all
We ordered TalkTalk package. They told us that we need to wait almost 3 weeks to have the engineer at our house. ThalkTalk set the appointment at 1 pm to 6pm on a day, for 3 weeks later. They said that the procedure would take about an hour. Therefore, I did not go to work and staid home on that day. I received a message at 11:41 saying: Your engineer is on the way, so please don't go anywhere. Your service will be up and running soon. I stayed home, but nobody showed up. Afterwards, I called the phone number that I found on the website of TalkTalk. They said that I need to wait. The time was 5pm.

This time, I made conversations on the chat. They assured me that I need to stay home because it was not still 6 pm. I stayed home, but nobody showed up. I called them after 6 pm, and the person answered me that their system is not working. Then, I asked her to connect me to the manager, and she did. But, nobody answered. Again I called. They just said to me that their system is not working. Very rude customer support.

I didn't go to work for nothing.

I cancelled my contract with TalkTalk. I then ordered Virgin Media. Such nice Virgin Media. Very good service, polite and supportive staff working in Virgin Media.


Time With Provider: 1 Weeks
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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