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Dekan's Review for Post Office

 Post Office (Broadband Fixed Line)
Posted: 24th Aug, 2019    By: Dekan
Title: Post office terrible service
I have been with the post office for 11 days and it's been terrible..the WiFi has been around 1-2 Mbps and sometimes less than 1 Mbps or even totally not working despite being connected. The customer support after waiting longer than 30 minutes to get through explained they do not guarantee WiFi only broadband but I have 3 devices all showing poor speeds even being a foot away. I have plugged directly into router to work from laptop and still very very poor. The WiFi drops multiple times per day to these speeds and I have waited longer than 10 minutes every time I call them. You have zero cooling off period as it ends when your broadband goes active so you are stuck with this awful service. I tried the cheap option and this is a valuable lesson learned, I also do not leave reviews but I'm so disappointed that I feel I should share this poor customer experience. Stay clear..just to add I have been in the property 5 years and no issues with broadband until post office. I just lost the initial sky deal so switched to post office.

Time With Provider: 2 Weeks
Package Name: Post office 5- 10 Mbps. ( If only)
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