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djgordyp1's Review for Vodafone

 Vodafone (Broadband Fixed Line)
Posted: 15th Nov, 2019    By: djgordyp1
Title: Slow to reconnect
In the past never had to wait more than a couple of hours to be reconnected after making a late payment. My last ISP was best. Reconnected within seconds of payment.
Almost 24 hours since I made a late payment to Vodafone and still no broadband. Was lied to this morning when advisor said my case was been escalated and I would be reconnected within 30 minutes. Later spoke to an an advisor on the phone who said it would be 2 to 24 hours, blaming BT openreach. I regret leaving Sky now.

Time With Provider: 6 Weeks
Package Name: Superfast 1
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