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jm1's Review for PlusNet

 PlusNet (Broadband Fixed Line)
Posted: 29th Apr, 2020    By: jm1
Title: Useless if you have a fault or issue
TL:DR - Just dont use Plusnet. Look at the rest of the reviews here. and look at their own public forum - plenty of complaints/issues. i should have looked 10 months ago. if i could give zero or negative stars for support i would.
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4/5 months of fault on my line (ongoing) which results in a repeatedley dropped connections. plusnet completely useless at dealing with the issue, and the whole time blaming BT-openreach and trying to place the responsibility on me. took ages to get a response from any support ticket, but only an hour to get a response to a complaint ticket.

ex-IT worker, not ignorant when it come to issues. spent a fair amount of time and money making sure that fault was not with my equipment.

Also, when they were able to detect an external fault (as in, external to premesis), i was told i had to accept the possibility of a charge if the engineer found no fault?? right after they said they detected a fault....

they do not share their information with openreach. - i asked the engineers that came to my property ( 4 different visits)

Supplied Plusnet Hub One router is rebranded BT homehub 5 first released in 2013 - old tech - and has issues where the 5ghz wifi doesnt work correctly requiring it to be turned off.

Am currently waiting for a more competant ISP to take over the line (5 days and counting)


Time With Provider: 10 Months
Package Name: fibre umlimited extra
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