I have three properties with BT fttp installed. Then install process at 2 of them was very smooth, the other less so. The property which had large delays, due to openreach, was given a free adsl line for the 3 month delay, and bt compensated £5 per day during the delay, so they coped with it well.

I have frequently changed add ons on the plan, tv and phone, very easily. I believe all BT call centres are back in the UK, and I have found them very helpful, if a little slow on some occasions.

Speed is good on fttp very little fluctuation, but still in early uptake days, will keep updated if that changes as more people take and lines become more congested.

I use BT smart hub 2 at 2 properties, both perform very well - good coverage up to modern 5 bed.

Overall I am pleased with fttp performance.