Ever since BigBlu took over for Broadband Wherever at our remote home in Scotland I've had no connection and nothing but trouble trying to get re-connected. The team at BigBlu, although nice on the phone, have not been able to successfully deal with my lack of connection and most recently faulty routers they sent me for several months. When I try to call, I'm put on hold for sometimes up to 35 minutes and often get disconnected. When they say they will call back, they don't. When they send an engineer, he doesn't show up at the right time and when there doesn't ensure the connection is functional (1st time) or doesn't bring the right equipment and leaves before the wifi is working at all. The equipment they've sent since is not configured right (first time) or doesn't power up at all (second time). This is unacceptable for any business to treat people this way and worse - to leave a remote home with no mobile reception without any connection to the outside world for so long. I'm at my wits end and still am waiting for a response. Do NOT user BigBlu under any circumstances.