Moved to plusnet when previous contract was up. Ended up paying more than if I stayed with existing provider. The changeover was pretty seemless. However since then the internet has been abysmal. I called them to discuss and basically got told I got the service guaranteed and if there is an issue it’s down to the WiFi equipment in my home. They offered to send some info about improving the WiFi channel but it was so complicated I couldn’t make any sense of it. Due to COVID we have been having regular zoom meetings, so what I can’t understand is why before we changed to plusnet it was fine with no lag, yet after we have a significant lag. Awful service and they couldn’t care less. P.S. took two attempts just to upload this!
After looking up more information about Plusnet (something I should have spent more time doing before I signed up!) I find out they also are not in the fibre upgrade scheme with Openreach. My postcode is listed as rural and eligible with many other suppliers and some neighbours have taken advantage. My previous supplier is listed and I should never have left them. My frustration at being in contract until the middle of 2021 with the worst broadband service I have had since living here for 20 years is unmentionable!