After 7 yrs of hell with Zen Internet I came across IDNet on ISP Review) I wish I hadn't. I told IDNet that I'd had a dreadful 7 yrs with Zen, hey neglected to tell me that they're re-sellers of Zen Internet broadband & phone & so deceived me into thinking that I had signed up with someone unconnected.
The sales guy walked me through signing up online, whilst we were on the phone, its the only way you can order off their very confusing, far from clear website, he made me order 2 brand new landlines (I didn't need these as already had them) & ADSL broadband which has been a nightmare.I've had several outages every single day for almost 2 weeks now, I've lost copious business & clients, not one penny of compensation offered, quite the contrary - they refused it.Their tech support is diabolical, they blame your equipment -your computer/your router/microfilters/ethernet cables etc. They had me struggling to unscrew a master socket to test my line in it, I told them I'd had a stroke & lost feeling in my fingers & was in severe pain from Cancer in my groin so it hurt bad to struggle to reach the master socket behind heavy items in my cold garage. My line was supposedly fault free yet I was getting 3.57 download speed & 0.06 mbps upload. I was abused for daring to complain, they endlessly tried to make me pay for fibre or leave.My advice - steer clear zero stars for all.