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The following page displays a list of all the broadband ISP reviews posted by KS (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by KS

 iDNET (Broadband Fixed Line)
Posted: 16th Aug, 2020    By: KS
After 7 yrs of hell with Zen Internet I came across IDNet on ISP Review) I wish I hadn't. I told IDNet that I'd had a dreadful 7 yrs with Zen, hey neglected to tell me that they're re-sellers of Zen Internet broadband & phone & so deceived me into thinking that I had signed up with someone unconnected.
The sales guy walked me through signing up online, whilst we were on the phone, its the only way you can order off their very confusing, far from clear website, he made me order 2 brand new landlines (I didn't need these as already had them) & ADSL broadband which has been a nightmare.I've had several outages every single day for almost 2 weeks now, I've lost copious business & clients, not one penny of compensation offered, quite the contrary - they refused it.Their tech support is diabolical, they blame your equipment -your computer/your router/microfilters/ethernet cables etc. They had me struggling to unscrew a master socket to test my line in it, I told them I'd had a stroke & lost feeling in my fingers & was in severe pain from Cancer in my groin so it hurt bad to struggle to reach the master socket behind heavy items in my cold garage. My line was supposedly fault free yet I was getting 3.57 download speed & 0.06 mbps upload. I was abused for daring to complain, they endlessly tried to make me pay for fibre or leave.My advice - steer clear zero stars for all.

Time With Provider: 5 Months
Package Name: ADSL broadband and 2 telephone lines
Value
Speed
Support
Services
 Zen Internet (Broadband Fixed Line)
Posted: 16th Aug, 2020    By: KS
I was with Zen for about 7 years and the service went from bad to worse over that time, price hikes, I was paying £67.50 for 2 landline phones and ADSL broadband on one line.
Endless outages, Poor service, diabolical tech support, nothing but a bunch on amateurs who made endless excuses for their poor service like blaming my router and computer, both of which were top spec and brand new.
I was glad to migrate away from them after the abuse I suffered by email from both their staff and CEO for daring to complain.
I am now taking them over the coals with the Ombudsman and I would never ever go near them again.
My advice, steer well clear, they will never give you value for money and they are downright arrogant and rude.
They compromised my business and I lost a lot of money as a result.
Value for money - ZERO stars.
Support - ZERO stars.
Speed - ZERO stars. (Dial up was faster in the 1990's!)
Services - ZERO stars.
Utter disgrace.

Time With Provider: 7 Years
Package Name: Zen Home Talk +Unlimited ADSL Broadband
Value
Speed
Support
Services
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