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purplebogmonste's Review for Truespeed

 Truespeed (Broadband Fixed Line)
Posted: 19th Aug, 2020    By: purplebogmonste
Full Star Full Star Full Star Full Star Empty Star
Title: Good service but expensive addons
I have been with Truespeed for a few months. Previously with Vfe 4G and before that Voneus.

Overall I am satisfied with the service. Reliablly get 200Mbps down and ~350Mbps up. Reliablilty has been good. Had one outage for about 2 hours.

Support have been responsive and knowledgeable when I ahve contacted them.

There are some downside though. On the basic package and the home worker package you have to use supplied router. The router is (or would be) good as it's a decent Frtzbox but it is totally locked down.

Fortunately it is possible to use your own router behind it by putting your router in DMZ and essentially having all ports forwarded to your own router. This has worked well for me.

You can only get a static IP with the business package and that is expensive so that is a bummer. Again I ahve worked around this by using DDNS updated from my PFSense router to domains hosted by NAMECHEAP.

I don't use the Truespeed VOIP service and their call costs are expensive and not vert transparent. I use alternative VOIP provider over Truespeed and that works fine. Also have no issues using Vodafone SureSignal, PLEX server etc etc. I host a couple of websites as well and that works fine.

Nothing to complain about other than the fact that getting a static IP is very very expensive and the locked down router.



Time With Provider: 8 Months
Package Name: Basic
Value
Full Star Full Star Full Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Full Star Full Star Full Star Full Star Half Star
Services
Full Star Full Star Full Star Half Star Empty Star
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