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Natasha's Review for Post Office

 Post Office (Broadband Fixed Line)
Posted: 17th Nov, 2020    By: Natasha
Half Star Empty Star Empty Star Empty Star Empty Star
Title: DISGRACEFUL WAIT TO END MY CONTRACT
I signed up with POST OFFICE BROADBAND in February 2020 and my 'services' started in March, just after lockdown. The first month was okish apart from it being slow but we got through it making allowances for more people at home due to the pandemic. What followed after than month has been nothing but STRESS.

The internet would stop working for a few minutes whilst you were just about to do something important. Inconvenience but we accepted it. Then (I have pictures to show) at 1AM, 1:30AM the internet would go down. One night/early morning it went down 11 times before we gave up and went to bed.

Then for some odd be known reason signals stopped being reached in the bedrooms and kitchen.

We telephoned numerous times only to be told:
1. We'll change your channel
2. We'll change your name
3. We only guarantee wired connections
4. You need to buy a booster
5. You have too many devices connected.(1 laptop, 3 mobiles and 1 printer)
6. You have 3 (can't remember how many she said) wired devices connected. LIE LIE LIE. (We had not even thought of wired connections at this point)

Well we purchased an ethernet wire and 2 boosters. Still nothing worked so we asked a neighbour if we could use her internet for my son's school work. (A level classes being conducted over the internet due to lockdown) SHAME SHAME SHAME

Time With Provider: 9 Months
Package Name: NATASHA
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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