I left my previous provider as I was notified of a price increase, so after doing various price comparison offers, chose Plusnet (WOW !!! WHAT A BAD MOVE THAT WAS IN RETROSPECT), the transfere was fine, prior to going live a statement of consent was sent to confirm I was guaranteed a min download of 45mg but was expected to be in the realms of 55-66mg even though my line has the capacity of 78mg as my previous provider advised. Like most people over the last 12 months I derive most of my entertainment from streaming services or gaming platforms. My first complaint was on day 4 of going live, one of the apps on my tv I used for streaming films wasn't working, because I have another network with another ISP I swapped ethernet cables over and low and behold the app worked. Raised complaint to Plusnet, Plusnet advise 'not us guv, its your app', ok. 7 days later logged on to my lappy to go on to my gaming site started playing and within 30mins noticed screen judering followed by buffering, I swapped over the cables and again everything returned to normal. Logged a complaint no response.Following that experience I set up laptop to monitor dowload speeds over 48hrs appalled find I was only getting between 48-54mg, I complained yet again, and was told 'that's normal', fustrated after 6 weeks I asked to cancell and was advised yes for £150.00 as no breaches of service had occurred.