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handsomeinked's Review for BT

 BT (Broadband Fixed Line)
Posted: 16th Jul, 2021    By: handsomeinked
Title: Still as bad as they ever were
When FTTP/H became available in my area I took a risk and went with BT as they were the only service provider offering 1Gbps. I had hoped that as a business they may have improved, alas I was sorely disappointed: Their router is not fit for a Gigabit (900Mbps as BT call it) service, it's the same hub used for VDSL so you instantly lose an ethernet port. As for the customer service, the people clearly try but there still seems to be the attitude that "We're the incumbent we can do as we please, if you don't like it go elsewhere (once you're no longer locked in).. Avoid at ALL costs. As for the speed, I'm lucky if I get over 700Mbps but as that's above their speed guarantee they don't seem to care! Honestly if I could give them zero I would.

Time With Provider: 4 Months
Package Name: FTTP 900Mbps
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