ISP Reviews by handsomeinked

When FTTP/H became available in my area I took a risk and went with BT as they were the only service provider offering 1Gbps. I had hoped that as a business they may have improved, alas I was sorely disappointed: Their router is not fit for a Gigabit (900Mbps as BT call it) service, it's the same hub used for VDSL so you instantly lose an ethernet port. As for the customer service, the people clearly try but there still seems to be the attitude that "We're the incumbent we can do as we please, if you don't like it go elsewhere (once you're no longer locked in).. Avoid at ALL costs. As for the speed, I'm lucky if I get over 700Mbps but as that's above their speed guarantee they don't seem to care! Honestly if I could give them zero I would.
*Update* Following a lot of testing of different config, I have found that with BT's hub connected to the ONT, the wifi off and my router in Access Point mode I hit an average of 800Mbps however when I'm using my router to establish the connection I am lucky to get more than 500Mbps. All the same cables are used in both setups only with the addition of another CAT6a cable from the ONT to the BT Hub. Quite honestly I am beyond furious and will go back to Virgin Media (yes I can't believe I'm saying that) as soon as the contract is over.

When I initially signed up in-store I got what I thought was a good deal, unfortunately at the time my area was over-subscribed. After 6 months (of massively discounted broadband) I finally got the speeds I was paying for. That was 1.5 years ago and, for a while everything was fine. Alas, 6 months ago things started to go awry, the hub regularly rebooting itself despite being in modem mode. However as support are so insistent the issue was my router, the hub is back in router mode and I'm still having issues, with constantly dropped connections making working from home almost impossible. I'm currently waiting for my 2nd engineer visit in as many months. Whilst the service has been unreliable it's the only ultra-fast supplier in the area so I've had to stick with them. This is all about to change as FTTP via the Openreach network seems to be coming soon. The only take away from this is the customer service teams and the engineers have been lovely and super helpful.