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doublechenz's Review for uno

 uno (Broadband Fixed Line)
Posted: 23rd Sep, 2021    By: doublechenz
Full Star Full Star Full Star Full Star Half Star
Title: Top 5 ISP, but with a couple of caveats
Uno is a superb ISP which I can wholeheartedly recommend, even though there are a couple of things I think could be improved.

First the negative...
Passing on of cease charges to customers migrating away.
Yes I know they tell you this upfront, but still, I've been with around 15 ISP's and Uno is the only ISP I've been with that have passed on this charge to the customer.

Secondly, the number only checker on their website. Without an address checker, how are potential customers meant to check prices, connection method and estimated speeds if they don't have a BT landline.

Want FTTP but don't have a landline - you have to contact them.
Have a Virgin TalkTalk or Sky number and want Uno ADSL/VDSL? Checker just says "We're currently not able to offer you any services" This has actually put off friends and family from joining them after my recommendation.
Need a new landline installing? Who knows.

The good...
Speed, great, line speed all day everyday. Not even a hint of congestion.
Latency, as low as can be expected for location and VDSL
Reliability, great, maybe 1 or 2 small outages a year.
Internet completely unfiltered.
Work VPN works flawlessly.
Support, phones always answered promptly, professionally and by very knowledgeable people, they really know their stuff.
Outside of office hours, I've often had tickets responded to within an hour or so.


Time With Provider: 4 Years
Package Name: Fibre+Pro
Value
Full Star Full Star Full Star Full Star Empty Star
Speed
Full Star Full Star Full Star Full Star Half Star
Support
Full Star Full Star Full Star Full Star Half Star
Services
Full Star Full Star Full Star Full Star Half Star
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