Dear Roggydenn,

Sorry to see you are dissatisfied with your service from IDNet.

I'm afraid we cannot find any unresolved cases matching this description so can only respond to the comments made here in your review.

We can provide broadband services via BT Wholesale, CityFibre, Openreach, TalkTalk Business and Zen Wholesale. However, not all carriers are available to us at every location. We are sometimes able to switch customers between carriers (contract allowing) where possible.

Without having more detail to locate the ticket I can only assume that a network switch was not possible in this case. I'm certain this would have been explained at the time. Of course, you are within your rights to switch service provider at anytime in line with your service term (30 days on ADSL, FTTC, SOGEA, PSTN. Initial 1 year on FTTP and Gfast).

Sadly, we cannot always give customers exactly what they want, being subject to limitations of the technology, third parties and external factors (where applicable) however, we will always go above and beyond for our Customers with every member of the Team ready to provide honest, accurate support. If you have a complaint to the contrary I would urge you to raise this to us at support@idnet.com so we can fully assess the claim and take action if necessary.

We sincerely wish you all the best with your new service provider.