Coming back to BT after years away, due to previously poor/infuriating CS, I have been surprised to find re-instated U.K. call centres are back and the staff seem to be helpful with a high degree of autonomy, albeit dealing with a slow IT system I think. I found myself in a painful wait for openreach to confirm FTTP date for new home, called up, and was sorted out with a temporary FTTC with an earlier date, waived cancellation fees upon eventual FTTP activation, and discount to boot. Told she’d keep a personal eye on it and call me back on certain date, imagine my shock when they actually did! Major CS improvements since last time, hope it lasts.