Like most people I have used a number of ISP's, except I have been using them a little longer. My first ISP was contracted to in 1984. I'm Frankly amazed by some of the reviews I have read about Zen. Of course, reviews are subjective as people's experiences will always differ. My experience is that Zen is the best provider I have ever had. I notice that a lot of people have noted the difficulty in getting hold of an agent, but also notice most of this was in times of lockdown and home working. During that time there were companies that I could never contact. Anyway back to Zen. I have always had great service from people who have bent over backward to help, without passing me on to someone else, who has no understanding of the problem. Every time I have used them they are happy to listen and don't tell you things are impossible when they know they are. I have found that when there is something they don't know, they are not only willing to do their own research, but follow leads that have been provided from the customer. This is a level of service personally I have never experienced. For this reason and for the fact they have always provided everything they say to the best of their ability, I believe I will be a customer for a good few years to come.