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MrDenwei's Review for TalkTalk

 TalkTalk (Broadband Fixed Line)
Posted: 06th Jul, 2022    By: MrDenwei
Full Star Half Star Empty Star Empty Star Empty Star
Title: Customer service is none exsistant
I've been with Talktalk for a few years now because it's cheap.
So when it works, broadband is fine with nothing to complain about.

Then one time they've decided to block all specific traffic on their talktalk router via an update which rendered my NAS box unaccessible by blocking ports 443, after being sent a few different routers I found out that ports 443 only works using the default 192.168.1.0/24 subnet of which I don't run my network on that subnet. Changing the routers subnet means 443 no longer works (stupid).
So I purchased a Ubiquiti Dream Machine to actually be my router an opened all the ports to that an it works again.

Now my issue is that my router disconnects from their network and their scripted troubleshoot requires me to disconnect and connect to the wifi or unplug/plug RJ45 cable from my laptop or disconnect from my VPN all of which has nothing to do with the issue even after showing connection interface issue and highlighting the issue in screenshots.

I wish I never joined them in the first place.

Time With Provider: 3 Years
Package Name: Fibre 65
Value
Full Star Full Star Full Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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