Voneous is unreliable to the extent that you will learn their phone number by heart. When it works, it is ok. The reliability is far far worse than any other broadband company I have used. You couldn't use it if you ran a business that relied on the internet. They unhelpfully inform you about current problems with the service by sending you an email. The way the company is expanding at ridiculous cost (they will dig up 50 metres of road to install fibre to a single house) makes me wonder if they will suddenly go bust leaving customers unconnected. They are fine (but expensive) if you don't mind breaks in the service. One good thing is that they don't currently block many websites that are blocked by other providers.