We are saddened to receive such a poor review and sorry you were not satisfied with your experience of IDNet.

Your service was delayed due a Supplier Network issue which needed cabling re-patching followed by a further issue with the serving FDP. Regrettably, we were completely let down by the Supplier with little to no communication throughout, regardless of our continued chasing and escalations.

Heather on our Support Team took over your case and pulled out all the stops to hold them to task and keep the pressure up while providing you with timely updates.

We offered updates as soon as we had them ensuring we were honest and forthcoming with any information, or lack of it, available. A complaint was logged at the highest level supplier side due to the lack of communication and steps have been put in place to improve their case handling going forward.

As a result, we understand that you felt that the information we had for you was lacking at times but I'm sure you can agree that IDNet staff did everything possible to keep you updated and keep fighting your case for you.

I can assure you our reviews are a result of independent Customer experience and no 'massaging' has been going on. All at IDNet work exceptionally hard to deliver second to none Customer Service experience and continue to maintain our reputation for honesty and integrity.

Sincerely,

IDNet