After experiencing very poor customer service from Virgin Media I terminated my contract and needed a new ISP. City Fibre had recently set up in my area and from a choice of about 10 ISPs I chose IDNet based on reviews on other sites, price, contract length and,if it came to it, termination charges. IDNet offered the level of servcice I wanted at a comptetitive price combined with a 12 month contract option but a penalty of only £12 for each unexpired month if I chose or needed to leave. To me this seemed much fairer than the usual practice of charging the full price to end of contract. Signing up was easy and custmer services were very quick to respond to a couple of queries I had. I was able to book a day and afternoon convenient for me for installation, the engineers were on time, very polite and friendly and even put shoe protectors on when in my home. Everything was left tidy and they checked everything was working before they left. Over the next week or so I had to contact customer services a couple more times (things I didn't understand rather than problems) and each time the staff were friendly and helpful and email replies were quick, clear and concise and gave me the information I needed.
If IDNet continue to provide this level of service then renewing with them at the end of my first year will be a no-brainer. Highly recommended,