With my Plusnet contract about to run out, and their phasing out of PSTN, I had been testing out VOIP from A&A on a new number for a while, with the Yealink W70B DECT phone - supplied preconfigured by them. Next step was to get a Grandstream 801 Adapter, also preconfigured by them for my new number. After the struggles dealing with agents and bots and so-called help pages, working with A&A was an absolute pleasure - very responsive technical support, easy to have a dialogue over email, confident but respectful, with deep knowledge. So I decided to take the plunge and move my FTTC Broadband to A&A SOGEA and at the same time port my PSTN number to VOIP via the adapter earlier this week. Able to keep my existing modem and router which was a boon, with excellent support by phone in dealing with an issue that was resolved by configuring the router from scratch. OK, I have good technical knowledge, but that means I just appreciate even more the detailed information available from the A&A control panel. Very well worth paying a little more to get such a high standard of ethical and human service. Special hat tip to Shaun.