Initally started ok, early installation before scheduled, but problems arose after service went live.
No access to any UK streaming apps due to the supplied dynamic IP being flagged as non uk, also time on the router was running at 5/6 hours behind. The supplied router was an adtran made the plusnet hub 1 look space age. Regular drop outs despite the router lights staying green yet no connections.
Non uk flagged IP addresses regularly made an appearance with promises they had been "fixed", yet still got the day 1 IP about 12 months later lol their solution a static IP
November '23 frequent drops in service, not able to watch streaming services, constant buffering, all at peak times, between 4-10pm,all this culminated on 3rd December when speeds dropped to under 50Mbps for the whole day, heavy packet loss, little chance of doing much at all with it, this was a nationwide issue. Befibre excused themselves by saying it was "the internet" as a whole that had the problem, but then made a rushed equipment upgrade, early hours of 5th Dec, with things closer to normal.
Support are close to non existant, to date only one person has made the effort, Simon.
Wouldn't recommend to anyone, full of excuses, it's always someone elses fault, they need to invest in the upgrades before adding to the customer base.
No forward thinking or planning, just get more customers