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Full Star Full Star Half Star Empty Star Empty Star
3 Reviews
Value
Full Star Full Star Full Star Half Star Empty Star
Speed
Full Star Full Star Full Star Empty Star Empty Star
Support
Full Star Full Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Empty Star Empty Star Empty Star
Posted: 25th Feb, 2024    By: davojc
Full Star Full Star Half Star Empty Star Empty Star
Had significant issues with install but once it was finally installed and working then the speed was great. But then it stopped working. This is where I discovered that their support is not up to scratch. Having come from the ISP with the highest rated support it's a stark contrast. The support staff do not know what is going on and have no access to the network information which belongs to their sister company Digital Infrastructure. So completely in the dark. Their support hours are short compared to others. They never phone you back even when they 'promise' to. So without internet and no expectation set as to when I can expect it back - can't even get a time for when the engineer is going to visit.

Time With Provider: 3 Months
Package Name:
Value
Full Star Full Star Full Star Full Star Half Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Posted: 08th Dec, 2023    By: highlanders317
Half Star Empty Star Empty Star Empty Star Empty Star
Initally started ok, early installation before scheduled, but problems arose after service went live.
No access to any UK streaming apps due to the supplied dynamic IP being flagged as non uk, also time on the router was running at 5/6 hours behind. The supplied router was an adtran made the plusnet hub 1 look space age. Regular drop outs despite the router lights staying green yet no connections.
Non uk flagged IP addresses regularly made an appearance with promises they had been "fixed", yet still got the day 1 IP about 12 months later lol their solution a static IP
November '23 frequent drops in service, not able to watch streaming services, constant buffering, all at peak times, between 4-10pm,all this culminated on 3rd December when speeds dropped to under 50Mbps for the whole day, heavy packet loss, little chance of doing much at all with it, this was a nationwide issue. Befibre excused themselves by saying it was "the internet" as a whole that had the problem, but then made a rushed equipment upgrade, early hours of 5th Dec, with things closer to normal.
Support are close to non existant, to date only one person has made the effort, Simon.
Wouldn't recommend to anyone, full of excuses, it's always someone elses fault, they need to invest in the upgrades before adding to the customer base.
No forward thinking or planning, just get more customers

Time With Provider: 17 Months
Package Name: 900Mbps
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Posted: 22nd Jun, 2023    By: arko
Full Star Full Star Full Star Full Star Full Star
From signing up to having the broadband took 1 week. The engineers turned up on the date selected, installed the line, speed tested it and showed me how it works. Went from 20Mbps to nearly 500Mbps by switching to BeFibre.

Testing against Cloudflare speed test (speed.cloudflare.com) I get 458Mbps down, 326Mpbs up, 12ms latency, 2.37ms latency.

Time With Provider: 1 Weeks
Package Name: Family 500s
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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