I've been a customer of Cuckoo since December 2021 and although the service was rocksolid at the start in 2022 I've experienced a lot of unexplained downtime and I am currently in the middle of an outage that's ongoing and we are into day 5. The manager has apologized and offered me 50% off my bill this month as I am not getting a service. I've had multiple routers sent to my house (one in error). Customer support couldn't tell me what the colour lights meant on my router. these are very basic things needed to diagnoise a fault but the customer service rep said they don't diagnoise faults. The tools Cuckoo has to fix the faults are limited if you call in and good luck if you get an actual response if you email in or use the customer service bot. I made the decision to migrate to another ISP. I've found Cuckoo struggles when it comes to communicating. They have promised to call back and haven't done so. I've found myself stuck in a loop over and over again and the typical response is "Openreach closed the ticket" why did they close the ticket when the fault is still active? Cuckoo Broadband resells the wholesale product of TalkTalk Business but offers no logical reason for the additional costs. When Cuckoo first started it's advantage was it's short term contract but now they have switched to 12 month contracts. Why pay more for Cuckoo? I can't justify it.