Had significant issues with install but once it was finally installed and working then the speed was great. But then it stopped working. This is where I discovered that their support is not up to scratch. Having come from the ISP with the highest rated support it's a stark contrast. The support staff do not know what is going on and have no access to the network information which belongs to their sister company Digital Infrastructure. So completely in the dark. Their support hours are short compared to others. They never phone you back even when they 'promise' to. So without internet and no expectation set as to when I can expect it back - can't even get a time for when the engineer is going to visit.
Time With Provider: 3 Months
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