I've been a Cuckoo customer for nearly 2 years.

Cuckoo is planning to become a retail outlet for Fern Trading's own fibre networks and doesn't wish to support customers using OpenReach, as OpenReach is now a competing technology. This means Cuckoo is giving all OpenReach customers the boot.

Cuckoo is selling OpenReach customers off to "Home Telecom Ltd.", an ISP with a very poor reputation. This transfer is due to occur on 1st April.

Cuckoo's communication has been extremely poor to the point of being deceptive. Their only explanation is "we're making big changes to our services" and "we're changing how we deliver broadband to our customers". No compensation is being offered. The attitude is "our T&Cs permit us to do this, so deal with it".

And to think this company used to advertise itself as fair and transparent. Avoid!!