Overall it is a pretty good service. It’s been running for over a year with no major issues since the problem at installation – the installer didn’t know the password! There is an occasional loss of service lasting from a few seconds to a few minutes but these usually occur at night (see below). There’s a loss of service at just after midnight on the 1st of every month – probably a scheduled reboot of a router somewhere in their network.

I’ve had mixed responses from their support team – anything from no response to trying to be helpful but lacking in knowledge.

The speed is good and is as advertised.

In summary it’s great when it works but, as other reviews have indicated, when it doesn’t then Airband's support needs improving.

I don’t want to tempt fate but my overall experience is positive. I’ll update this review if I run into any issues.

Edit: As I was writing that, Airband went down for 6 minutes! Spooky. Sometimes Airband gives prior notice of an outage. Mostly they don't. I suspect that if Airband need to do something in their core network then they give prior notice. However if something needs to be done (such as a new installation) then I suspect their technicians don't care whether anyone is down for a few minutes. I've heard that BT provide some of their local network. Maybe BT/Openreach are the cause?