I was lucky that One Touch Switching had just been introduced and switching to Andrews & Arnold was a breeze. I use my own router and had FTTP with my previous ISP. There were several reasons why I switched, firstly A&A has a good service reputation, secondly VoIP is available and thirdly IPv6 is active. Whilst I had no technical problems with my previous ISP, I needed to switch my traditional analogue phone line to digital (VoIP) as the old landline had been destroyed in a lightning strike and A&A could do that simply. A&A may not be a budget ISP but I'm glad I switched to them.