September 2024 I was informed by the female customer agent ( English ) that my package would be £109 and that VM would charge that despite service going up to £118..I queried this and was told that they would not increase my package and keep it at £109 definitly... fine I thought .. how wrong I was ..I was charged the higher amount and now its going up to an eye watering £125 this April..
I complained to VM realising I had been shafted by them and lied to.. VM denied saying this basically inferring it was me that that was lying..

To cancel and leave would be over £600 ..I have to bite the bullet .. and pay higher monthly fees..what a shower .. been a customer for several years .. twill be adios VM and will arrange a OTS.. looking at BRSK ,Aquiss ,ID NET or ZEN.. I am in an Openreach area I cannot wait VM service is generally OK but too expensive for me these days