I was with Zen for about 1.2 years and decided to upgrade to their 900 Mbps package mid-contract. According to the contract, there's a 14-day cooling-off period. However, just two days after upgrading, I called to revert back to my old package—but they refused, saying that since the new speed had already been activated, it couldn’t be changed.

I spoke to multiple representatives, all giving me the same response, despite me still being within the 14-day cooling-off period. I ended up having to file a formal complaint. Thankfully, one of their staff members was helpful and eventually called me back, confirming that I could leave the contract if I wanted—so I did.

But even after I left, Zen continued billing me. I contacted them again and was told I’d receive a refund. Then, three months later, I received a letter saying I owed them money. I called them again, and they finally applied a credit to the account and assured me it wouldn’t happen again.

zen was good but i do not know what happened to the