I've been with Aquiss for about a year now, and it's been completely incident-free. I have a SoGEA service (FTTC) and I've never once found my actual throughput to differ from my sync speed, I've got a static IPv4 address and IPv6 /48 block, all brilliant, very happy.

The other morning though, I woke up to find my internet out. Line was synced but PPPoE was dead, felt like it might be my first ISP issue. I had to go to work but when I arrived I called Aquiss to let them know, expecting to hit a standard Tier 1 Supportbot asking me to turn my device off and on again. Instead, I got a lady who immediately began checking the service from her end. She explained that they didn't have any other outages reported, and everything else she could see, and that she would have it pass it on to Openreach for a line check. At this point I'm already getting better service than from any other ISP I've been with so far.

The issue was resolved just after midday after Aquiss chose to escalate it because Openreach were taking their time, and I got a call back just to confirm my settings and everything to make sure I went live. This level of attention and service is something I'd expect at business rates but never dream of on my home connection.

Very highly recommended!