I don’t usually post negative reviews, but after nearly 5 months of misleading communication and total lack of service, I feel it's necessary to share my experience with LightSpeed Broadband, especially for those considering signing up.

In February 2025, I moved into my new home in Kidsgrove, Stoke-on-Trent and received a leaflet from LightSpeed promoting broadband deals "available now" at my address. I signed up through their website immediately. However, after trying to book an installation, I was told over the phone that there was a mistake — the service wasn't yet available, and my order would be treated as a pre-order.

Despite clearly stating that I work from home and relying on stable broadband to do my job, I was assured multiple times that I'd be connected by end of March 2025.

From that point onward:

I emailed repeatedly, only to be told “the works aren’t finished yet.”

I was given vague apologies and no clear updates.

This cycle of false hope and silence continued through April, May, June.

Then, today, on 16th July 2025, I finally received an email confirming the entire project on my street has been cancelled — after almost 5 months of waiting and chasing. The reason? “Extensive civil engineering requirements.” No prior warning. No proactive communication