Time to add some balance vs the OTT harsh stuff, others have put up. Am a software dev, wfh = Need a solid, fast network!

Ordering: Yes, it took ages to get them to come and hook me up. Had to write to CEO to get some action. In their defence, according to him, they were slow because of enormous demand. Hobbled by their own success, it seems.

Installation: Once it's coming, you are a halfwit to stand and watch jobsworth subcontractors take the easy route to where the router will be fitted. Do a recce! You know where the streetside pot is, and you know where you'd ideally like the indoor kit to be located (clue - you already know the best place for a WiFi signal that the rest of your devices can pick up). So make your own plan, and do the preliminary work yourself (dig channels, lift slabs, lay protective tubing, etc).

FTTP: Brilliant! Opted for the 400Mb service and consistently have it exceeded. Yes, really. Hardly ever get an outage, and when physical fibre damage did occur (thanks to another agency's clueless ground workers), it was rapidly spliced. A couple of times when infrastructure work was required, was always notified by email well in advance. It's always overnight. In short, rock solid.

WiFi: Yeah, it's LinkSys. Not the best. Buy your own, guys!

Compared to several other ISPs I've known, Gigaclear is pure gold. It needed saying, so I said it.