In October of last year, I renewed my contract with EE for the price of £42.99 a month for Full Fibre 500. I have only recently seen that on my bill they are charging me £62.85 per month! I called their customer services and gave them the details and the polite service advisor advised that the contract had not been put through and changed over. (I have the contract in front on me). She said it needs to go through to the appropriate department so they could look into it and hopefully process my refund. They would contact me and let me know what they are going to do.

In the meantime, I was put through to the sales team to get a contract up and running again.
I gave the sales advisor a few brief details about what had happened; however, I was then offered a contract for £49.99 per month after THEIR SCREWUP (£7 a month more than the contract). The service advisor would not budge even after me explaining the situation. I did not renew under the new terms.

Four days later I received an email from EE Your complaint reference: [personal details removed] – we have now closed your complaint. THAT’S IT, no other information, no call from an advisor!!! WHAT DID YOU CONCLUDE?
SINCE 99% OF BROADBAND is Openreach and all the same quality of service, I am now with Sky Broadband £23 a month cheaper than what I am paying and I don’t see how the customer service could be any worse.