I had previous highly recommended YouFibre, and defended the service from very harsh criticisms on platforms like Reddit where a lot of the posts are highly negative. The router YouFibre provides seems to be the cause of a lot of customer issues and I cannot recommend YouFibre unless you are technically proficient enough to provide and manage your own router.

In terms of customer service, the online chat functionality appears to be completely unavailable - over the past week when I've tried to use it, it simply says they are busy and won't initiate a chat.

If you are lucky enough to have no issues, you might be OK with YouFibre. However if someone asks me now, I would recommend to avoid them.