Been a customer for years, originally ADSL and later on FTTC. Having *finally* got FTTP rolling out in our area, I was able to regrade our package.
The order process was painless; received excellent support keeping me informed throughout (OpenReach wasn't as "ready" as they thought they were) and on the day of switchover I must have been offline for all of 5 minutes.
Speed and reliability have improved, and it's even a little cheaper. Cannot recommend highly enough.
Time With Provider: 17 Years
Package Name: SoHo::1 FTTP