UK ISP Virgin Media (VM) has begun informing its existing customers about a raft of price adjustments to their current phone, broadband and TV services that will take effect from 1st May 2009. Some of the worst hit will be the providers existing M broadband package users, who will have to stump up for an extra £2 per month. However the majority of prices will remain unchanged.


Virgin Media stressed to us that its increases were small and the many service improvements customers have received (faster speeds, improved TV options [iPlayer, ITV Player etc.] and the return of Sky channels) continued to make its products "fantastic value" for money.

In addition there will be a new monthly cost of £1.25 for paper bills, which will be partially removed for those opting to use Virgin Media's "environmentally friendly" eBilling solution, though we suspect that some customers will be less than convinced by that.


VM will also be increasing the discount on their Talk Mobile call plan from 25% to 33%, meaning customers taking this option can save more on calls to mobiles on any network. However standard mobile rates will see an increase of 1p per minute.

Call rates to 0844 numbers will increase by 2p per minute, and premium rates will increase by 5p per minute, with some individual call features rising by 25p; all customers will continue to receive free weekend voice calls to landlines as part of the £11 line rental.