Home » 

UK ISP News Archives

 » 
Sponsored

BT Enhances Broadband ISP Support via Live Chat Function

Posted: 26th May, 2009 By: MarkJ
BT has begun trialling a new instant-messenger style function called Live Chat, which much as the name would suggest, is designed to offer customers another way to get information, resolve queries or make purchases and will be particularly beneficial to those who have difficulty communicating via the telephone.

bt livechat

Dr Lorraine Gailey, CEO, Hearing Concern LINK said, "Customer service departments often assume that a user is happy to deal with them on the telephone and alternative, text-based, options are either unavailable or difficult to track down. We support the concept of BT's 'Live Chat' real time text system and have asked Ofcom to encourage further usage of such communication amongst other service providers."

Live Chat provides access to a BT customer service advisor without the need to speak over the phone. They simply type in their question and a dedicated advisor responds straight away. BT’s Live Chat support hopes to cover all aspects of customer service, including:
• Billing queries
• Account changes – for example, to change phone and broadband package.
• Advice about products and services – for example, guidance on phones suitable for people with an impairment.
• Requesting BT literature in alternative formats - for example in large print, or as a text file suitable for screen reading software.
This is a very welcome move, especially in light of our new article today (here) about email based customer service and support quality. The support service itself can be accessed from http://www.bt.com/inclusion , where you just need to click on the 'Chat to us Live' banner.
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • Shell Energy £19.99
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £20.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Virgin Media £20.00
    Speed 54Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed: 158Mbps, Unlimited
    Gift: None
  • Virgin Media £24.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • Shell Energy £19.99
    Speed 35Mbps, Unlimited
    Gift: None
  • NOW £20.00
    Speed 36Mbps, Unlimited
    Gift: None
  • Virgin Media £20.00
    Speed 54Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £17.00
    Speed: 200Mbps, Unlimited
    Gift: None
  • Community Fibre £20.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed: 158Mbps, Unlimited
    Gift: None
  • Virgin Media £24.00
    Speed: 108Mbps, Unlimited
    Gift: None
  • Vodafone £25.00
    Speed: 100Mbps, Unlimited
    Gift: None
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (4114)
  2. BT (3151)
  3. Politics (2117)
  4. Building Digital UK (2026)
  5. Openreach (1969)
  6. FTTC (1922)
  7. Business (1833)
  8. Mobile Broadband (1605)
  9. Statistics (1510)
  10. 4G (1378)
  11. FTTH (1371)
  12. Virgin Media (1277)
  13. Ofcom Regulation (1241)
  14. Fibre Optic (1234)
  15. Wireless Internet (1233)
  16. Vodafone (926)
  17. EE (905)
  18. 5G (898)
  19. TalkTalk (821)
  20. Sky Broadband (787)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules