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Technical Fault Cuts 40Mbps BT Infinity UK FTTC Service Speeds to Just 2Mbps

Posted: 14th Dec, 2010 By: MarkJ
bt fttc uk superfast broadbandCustomers of BT Retail's new 'up to' 40Mbps BT Infinity broadband ISP package have been left up in arms after an unspecified "technical fault" apparently dropped their supposedly "super-fast" service download speeds to just 2Mbps.

The issue appeared to affect most people during peak (busy hours), which lead to some suggestions that BT might be applying its Traffic Management system a little too aggressively. BT's "unlimited" Option 2 Infinity package claims that customers can "download what you want, when you want," although it also applies a Fair Usage Policy (FUP).
BT's Fair Usage Policy - Sample Quote

Customers who are classified as very heavy users will experience significantly reduced speed at peak times (typically 5pm-midnight every day but these times may change depending on the demand on the network) for a period of 30 days, or for as long as very heavy use continues. This applies to customers on all Options.

BT Total Broadband Option 3 and BT Infinity Option 2 allow unlimited downloads and uploads within the monthly rental price, so customers on these products will not be charged for over-use. However, this does not preclude BT from reducing your speed if you are a heavy user in order to protect the experience for the rest of our customers.
However the problems, which were first reported on Thursday (9th December 2010) last week, appear to have been more widespread than anticipated and BT now claims that the issue was due to a fault and not its normal Traffic Management measures.

Statement from BTCare's Community Manager (Kerry)

Hi Everyone

We have been investigating this and the slow speed experienced by a number of customers was due to a technical fault that was highlighted via the community and individual customer complaints, this has now been fixed. We're really sorry for the inconvenience and grateful to all customers who highlighted this to us.

Thx

Kerry

Sadly some customers still appear to be experiencing problems and further details can be found on the BT Support Forum. Credits to Thinkbroadband for spotting the link.
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