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UK ISP TalkTalk Tops Ofcom List of Telecom Operators with Most Complaints

Posted: 22nd Apr, 2011 By: MarkJ
statisticsofcomHome broadband and phone provider TalkTalk has unsurprisingly come top in a new list of telecoms operators (those with a market share of 5% or more - covering 87% of the market) that have recieved the most complaints. The regulator notes that TalkTalk recieved an average of 1.27 complaints per 1000 customers between its data collection period (October 2010 to February 2011). Meanwhile Three (3) topped the list for mobile / Mobile Broadband operators.

Nobody will be too shocked to find that TalkTalk faired significantly worse than its competition, the operator suffered a number of serious setbacks last year from billing and miss-selling investigations to significant email migration problems.
Broadband ISPs with the Most Complaints
1. TalkTalk (1.27)
2. BT (0.61)
3. Sky Broadband (0.39)
4. Virgin Media (0.20)

Mobile operators with the Most Complaints
1. Three (3) (0.15)
2. T-Mobile (0.13)
3. Orange (0.10)
4. Vodafone (0.09)
5. O2 (0.04)
Ofcom claims to recieve around 450 telecoms complaints per day about a range of issues, including billing problems and various service or support issues. Sadly Ofcom itself claims not to deal with individual customer complaints, though it can often act after a bulk of similar issues are reported.
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